I. GENERAL CONDITIONS OF SALE OF THE ESTABLISHMENT
1. RECOGNITION BY THE GENERAL TOURISM COMMISSIONER
The lessor certifies that the rented property complies with the provisions of the Walloon Tourism Code of April 1, 2010.
2. TERMS OF CONCLUSION OF THIS CONTRACT
The reservation becomes effective and constitutes a rental contract by payment of a deposit of 25% of the price of the stay, to be paid to bank account number BE50973347898618 within a maximum period of 5 days following the date of receipt of this document.
The price of the stay does not include the rental deposit (see point 5) and other possible supplements.
The balance is due 20 days before entry into possession, with the exception of late reservations, in which case the total rental amount will be paid upon confirmation of the reservation by the lessor on account BE50973347898618.
If the lessor does not receive the deposit or the balance within the allotted time, he may cancel the rental by registered letter or email within 5 days following the date scheduled for payment of the deposit or the balance.
The lessor chose stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com.
The payment card may be refused for several reasons: stolen card, blocked card, limit reached, entry error, etc.
In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand to confirm their reservation and method of payment.
3. USE OF RENTED GOODS
The tenant uses the rented property in accordance with its intended purpose and as a good father. It is required to respect the maximum planned capacity. Any violation of this clause may result in the immediate termination of this contract, at the fault of the tenant, the rental amount remaining definitively acquired by the lessor.
4. ANIMALS
When admitted, domestic animals accompanying the tenant must be precisely indicated on the front of this contract.
5. DEPOSIT
A deposit, the amount of which is set at €500.00 (five hundred euros), is paid to the lessor 15 days before entry into use of the accommodation on account BE50973347898618 or at the latest on the day of arrival.
The deposit is intended to cover all debts for which the tenant may remain liable to the lessor upon return of the premises.
This deposit is refunded to the tenant on the day of departure or at the latest within 10 working days following the date of departure, less all amounts.
In the event of a dispute, the lessor may, under his responsibility, retain the deposit until responsibilities are clearly established.
If it turns out that the tenant is not liable for the sums claimed and that all or part of the deposit must be returned, the lessor will owe interest, at the legal rate, on the amount to be finally returned.
6. ""EQUIPMENT AND COMFORT"" INVENTORY
An inventory of the equipment of the rented property is carried out at the start and end of the stay. This inventory must be signed by both parties to demonstrate the condition of the rented property and its equipment.
The tenant must return the property in the condition in which he received it. He is responsible for any loss or damage. Any difference with the inventory or anomaly must be reported to the lessor or his representative, no later than 10:00 a.m., the day after the day of arrival.
7. CANCELLATION – PREMATURE DEPARTURE
Any cancellation must be notified by registered letter or email. The tenant may propose to the lessor the transfer of his lease, under his entire responsibility, to a person designated by him and who agrees to contract under the same conditions. In this case, the deposit is deemed paid by the assignee. The tenant can also propose to the lessor to replace a person for the enjoyment of the accommodation, while remaining the holder of the contract, including during the duration of the contract. This implies that he remains personally liable for all his initial obligations. The express agreement of the lessor is required and only concerns the designated person(s).
If the cancellation occurs more than 7 days before the start of the stay, the deposit will be refunded in full. In other cases, an amount equal to 100% of the price of the stay remains with the lessor as compensation.
However, compensation is not due in the event of force majeure.
If the cancellation is the fault of the lessor, the latter may offer the tenant accommodation of the same or higher quality at the price of their reservation.
In the absence of such a proposal or in the event of refusal by the tenant, the lessor must reimburse the tenant the deposit paid as well as the balance of the price of the stay if this has already been paid.
If the tenant does not show up within 24 hours following the arrival date mentioned on the contract:
- the contract automatically becomes void,
- the deposit remains with the lessor who reserves the right to claim the balance from the tenant,
- the lessor can dispose of his property.
The premature departure of the tenant, whatever the reason, does not result in any reimbursement - even partial - of the price of the stay.
8. LATE PAYMENT
Any amount due by the tenant, and not paid ten days after its due date, will automatically produce and without formal notice, for the benefit of the lessor, an interest of 1% per month from its due date, the interest for any month started being due for the entire month.
9. LIABILITY – INSURANCE
The tenant occupies the premises like a good father. He assumes responsibility for the rented property, the equipment and the land made available to him. He reimburses the lessor for all costs incurred as a result and undertakes to report any damage. By renting the accommodation, the tenant is legally required to return it in the condition in which he received it, including in the event of fire (art 1732, 1733 and 1735 of the CC.). If applicable (see special clauses) the tenant has his rental liability covered by a GLOBAL type FIRE insurance policy, both for rental risks (the building) and for the contents (furniture, etc.) made available to him . These risks can be covered by the ""resort"" extension of the tenant's FIRE insurance policy. The tenant is invited to contact their insurer to check their contract.
10. SOLIDARITY
The obligations of this lease are indivisible and joint with the tenant, his heirs or his assigns, in whatever capacity whatsoever.
11. RESPECT FOR THE NEIGHBORHOOD AND THE ENVIRONMENT
The tenant undertakes to behave respectfully of residents and the environment in general: fauna, flora, various equipment, etc.
12. DISPUTES
In the absence of agreement between the parties, they will submit their grievances to the Gîtes de Wallonie secretariat who will attempt to propose an amicable solution. Failing this, only the courts of the judicial district of the place where the building is located have jurisdiction.
13. TAXATION
The proportion of furniture income from rent amounts to 5%.
14. VAT
Following the legislation of July 1, 2022, which governs the new VAT rules for gîtes, we would like to remind all tenants that we do not provide the following services: "physical reception of guests", "provision of linen of house as well as its replacement at least once a week" or "daily provision of breakfast".
II. GENERAL CONDITIONS OF ONLINE SALES VIA L'ORC
1. OBJECT
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having agreed to these. The customer has the option of saving and printing these general conditions.
2. OFFERS
All our advertisements, web pages or offers are prepared in good faith and based on available data. The maps, photos and illustrations are presented for information purposes and are not contractual. They may be subject to modification before finalizing the reservation. The customer authorizes us to correct any obvious material errors in the information we communicate to him.
3. PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before booking the service.
The customer authorizes us to correct any obvious pricing errors.
4. RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
5. BOOKING PROCESS
Reservations made by the customer are made via the electronic reservation voucher accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation: entering the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sales relating to the service(s) and, finally, the validation of the reservation by the customer.
6. ACKNOWLEDGMENT OF RECEIPT OF THE RESERVATION
The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment to whom the customer can submit his complaints.
7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with article VI.53 of the Code of Belgian Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- transport,
- car rental,
- catering and services linked to leisure activities.
8. RESPECT FOR PRIVACY
We collect your data in accordance with the General Regulation on the Protection of Personal Data (2016/679)(""GDPR"").
The personal data that you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may be transferred to our partners, including in particular Elloha.com which manages the reservation tool, online payment providers, service providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners guaranteeing a level of protection consistent with the principles enshrined in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As the person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.
Your complaints relating to the collection and processing of your personal data may be addressed to the competent supervisory authority.